bet77 Privacy Policy –
How We Protect Your Data

1. Introduction

This Privacy Policy applies to all users of the bet77 platform, including the website at bet77.st and the bet77 mobile app. It sets out how we collect, store, use and protect the personal information of registered players, as well as visitors to the platform who have not yet created an account.

By registering an account or using any part of the bet77 platform, you confirm that you have read and understood this Privacy Policy. This Policy should be read alongside the Terms and Conditions, which govern your use of the platform more broadly.

We take our responsibilities around player data seriously. The bet77 platform is built for Pakistani players and the data practices described in this Policy are designed with that audience in mind — including the handling of PKR transactions, JazzCash and Easypaisa payment details, and the use of mobile devices on Pakistani networks.

If you have any questions about how your data is handled that are not addressed in this Policy, please contact the support team before registering. Contact details are in Section 12.

2. Data We Collect

bet77 collects personal data in three main ways: data you provide directly when registering or using the platform, data generated automatically by your use of the platform, and data received from third-party payment and verification providers.

2.1 Data You Provide Directly

• Full name and date of birth (required for age verification)
• Email address and mobile number
• CNIC or other government-issued identification (for identity verification)
• Payment method details — such as your JazzCash or Easypaisa mobile number, bank account details or card information
• Preferred username and account password
• Communications sent to the support team via live chat or email

2.2 Data Collected Automatically

• Device type, operating system and browser information
• IP address and approximate location data
• Session duration, pages visited and features used on the platform
• Game history, bet amounts, deposit and withdrawal records
• Login timestamps and session activity logs
• Cookie and tracking data (see Section 6)

2.3 Data from Third Parties

• Identity verification results from third-party verification providers
• Transaction confirmation data from payment processors (JazzCash, Easypaisa, Raast, banks)
• Fraud screening and risk assessment data from security service providers

3. How We Use Your Data

The personal data collected by bet77 is used for the following purposes:

We do not use your personal data to make fully automated decisions that significantly affect your account without human review. Where automated processes are used — for example, initial fraud screening — a member of the team reviews any flagged cases before action is taken.

4. Payment Data & PKR Transactions

All transactions on bet77 are processed in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer or a debit card, the relevant payment processor handles the actual movement of funds. bet77 receives confirmation of the transaction but does not store your full payment credentials directly.

For JazzCash and Easypaisa, bet77 stores your registered mobile number associated with the payment method. For Bank Transfer, we store the account name and the last four digits of the account number for matching purposes. Card details such as the full card number and CVV are not stored on bet77 servers — these are processed by our payment processor under their own security standards.

Transaction records — including deposit amounts, withdrawal requests, bonus credits and wager history — are stored in your account and are accessible in the wallet section. These records are retained for the period described in Section 7.

5. Data Sharing & Third Parties

bet77 does not sell your personal data. We do not share your information with advertisers, data brokers or marketing companies without your explicit consent. Data is shared with third parties only in the following specific circumstances:

5.1 Payment Processors

To process your deposits and withdrawals, we share the necessary transaction details with payment processors — including JazzCash, Easypaisa, Raast and our banking partners. These providers receive only the data required to complete the transaction and are contractually bound to handle it securely.

5.2 Identity Verification Providers

When identity verification is required — for example, before processing a first withdrawal — we may share your identification documents with a third-party verification service. This service confirms the authenticity of the documents and returns a verification result. Your documents are not stored by the verification provider beyond the period needed to complete the check.

5.3 Fraud Prevention and Security Services

To protect players and the platform from fraud , account takeover attempts and money laundering, bet77 shares limited data — such as IP addresses, device fingerprints and transaction patterns — with specialist security and fraud prevention providers. These providers use the data solely for fraud detection purposes and are prohibited from using it for any other purpose.

5.4 Legal and Regulatory Obligations

In certain circumstances, bet77 may be required to disclose personal data to law enforcement agencies, regulatory bodies or other authorised authorities. This will only occur where bet77 is legally compelled to do so and cannot be avoided. Where possible, bet77 will notify the affected player before disclosing their data, unless doing so is legally prohibited.

5.5 Business Transfers

In the event of a merger, acquisition or sale of all or part of the bet77 business, player data may be transferred to the new entity as part of the transaction. Players will be notified of any such transfer and will have the opportunity to request account closure before the transfer takes effect if they do not wish their data to be passed to the new entity.

6. Cookies & Tracking Technologies

bet77 uses cookies and similar technologies to keep the platform running smoothly, remember your preferences and understand how players use the site. Cookies are small text files stored on your device when you visit the platform.

6.1 Essential Cookies

These are required for the platform to function. They keep you logged in during your session, maintain your account preferences and ensure that the platform loads correctly on your device. These cookies cannot be disabled without breaking core platform features.

6.2 Analytics Cookies

We use aggregated, anonymised analytics data to understand which parts of the platform Pakistani players find most useful, how long sessions typically last and which games or features are most popular. This data helps us improve the platform experience. Analytics data does not identify you personally.

6.3 Functional Cookies

These cookies remember your preferences — such as your preferred language setting or the last game category you browsed — so you do not need to set them again each visit. They are not essential but make the experience more convenient.

6.4 Managing Cookies

You can control or delete cookies through your browser settings. Most modern mobile browsers used on Pakistani devices — including Chrome for Android and Safari for iOS — provide options to block or clear cookies. Note that disabling essential cookies will affect your ability to log in and use the platform normally.

7. Data Retention

bet77 retains your personal data for as long as your account is active and for a period afterwards as required by our standard data retention schedule. The key retention periods are as follows:

• Account and identity data — retained for the duration of your account plus five years after closure, to meet standard record-keeping requirements.
• Transaction records — PKR deposit, withdrawal and wager history is retained for five years from the date of each transaction.
• Support communications — chat logs and email correspondence are retained for three years.
• Security and fraud logs — IP logs and device activity records are retained for 12 months from the date of the activity.
• Marketing consent records — records of your consent to receive promotional communications are retained for as long as that consent remains in place, plus two years after withdrawal of consent.

After the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer identify you. If you request account deletion before the retention period ends, we will delete all data that we are not legally required to retain and will anonymise the remainder.

8. Data Security

Keeping your data secure is a core responsibility we take seriously. bet77 applies a range of technical and organisational measures to protect your personal information from unauthorised access, accidental loss, alteration or disclosure.

• All data transmitted between your device and the bet77 platform is protected by SSL encryption
• Passwords are stored using industry-standard hashing — we cannot see your password in plain text
• CNIC and identity documents are stored in encrypted form and access is restricted to authorised personnel only
• Payment details are handled by PCI-DSS compliant payment processors — full card numbers are never stored on bet77 servers
• Account access is protected by session management controls that automatically log out inactive sessions
• Internal access to player data is restricted on a need-to-know basis and all access is logged
• Regular security assessments are conducted to identify and address potential vulnerabilities

9. Your Rights Over Your Data

As a bet77 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team directly. We will respond within a reasonable timeframe and, where possible, within 30 days of receiving your request.

To withdraw your consent to receive promotional communications from bet77, you can unsubscribe using the link in any marketing email or contact the support team directly to update your communication preferences.

10. Minors & Age Verification

bet77 is strictly an 18+ platform. We do not knowingly collect or process personal data from individuals under the age of 18. Age verification is a required step in the account registration process, and additional verification may be requested at any point during your use of the platform.

If we discover or have reason to believe that an account has been registered by a person under the age of 18, we will immediately close the account, forfeit any balance and delete all associated personal data. If a parent or guardian believes that their child has registered an account on the bet77 platform, they should contact the support team immediately with details so the account can be closed and the data removed.

We do not direct any marketing, content or promotional material at individuals under 18. All promotional content on the bet77 platform is intended exclusively for adults.

11. Changes to This Privacy Policy

bet77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer or applicable legal requirements. When material changes are made — for example, changes to the types of data we collect or the third parties we share it with — registered players will be notified by email at least seven days before the changes take effect.

The date at the top of this page always reflects when the Policy was last updated. The most current version of this Policy is always available on this page. Continued use of the bet77 platform after an updated Privacy Policy has come into effect constitutes your acceptance of the revised terms.

If you do not agree with any changes to this Policy, you should stop using the platform and may request account closure by contacting the support team. Any data you have the right to take with you can be provided in portable format upon request.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please contact the bet77 support team. We are available 24 hours a day, seven days a week.

When submitting a data rights request, please include your registered email address and a brief description of your request — for example, "I would like a copy of all data held about my account" or "I would like my account and personal data deleted." This helps the team process your request accurately and quickly.